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Refund Policy

We do not accept returns nor make refunds. Please, do not send items back without contacting us first because we may only work on exchanges. 

Exchanges may be made for any item except for those that are personalized or customized. 

Make sure to provide your correct address so that you can receive your order. We are not responsible for orders that are delivered to the wrong address provided by the customer. 

If we sent you the wrong item, please e-mail hello@sunflowerjewels.com with your name, e-mail and Order ID# so we can solve this issue asap. 

The customer is responsible of contacting us within 7 days of delivery regarding any issues with their orders such as the item being defective or broken. We may always replace the item free of charge in case it's received in a defective condition.